Our pieces are made to order and take an average of 2-3 weeks to create. If you require an item urgently for a special date or event please contact us and we will try to accommodate your requirements.
Any time or date stated for delivery is an estimate only.
All orders are sent using UK Royal Mail signed-for services and a signature is required on receipt. We offer free postage on all orders within the UK.
For international orders you will be notified of postage cost after order confirmation of your purchase.
It is your responsibility to ensure you are there to sign for delivery of the goods and have supplied a correct and complete delivery address. Once the goods have passed to Royal Mail, we cannot be responsible for delays in delivery.
Please note that customers are responsible for all duties and customs charges.
In the unlikely event that you are unhappy with your purchase, you can return the items to us within 14 days of delivery and we will be happy to offer you either an exchange or full refund, minus any postage costs, providing the goods are returned in good condition and in the original packaging.
Bespoke and engraved items: these pieces are special orders, which means that the item will be made or customised especially for you; because of this, these pieces of jewellery cannot be exchanged or returned under any circumstances.
We strongly recommend that you send your order back to us by recorded delivery. We cannot accept responsibility for parcels lost in transit. A prompt refund will be issued within 30 days if the item is in its original condition and all the information referred to above is received. The credit card used for the original purchase will be credited with the original price. If there are any problems with your refund, a member of customer services will contact you. For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us.